A Managed Services Agreement (MSA) offers your business full access to Livewire's team of expertise, reduces costs, improves security, and focuses on your core business functions without having to worry about IT.  It will provide a clear understanding of your IT infrastructure and promotes a proactive approach to your IT Management, reduces downtime, and provides cost predictability.

Some of the key advantages include:

Proactive IT Support: Livewire takes a proactive approach to IT support. We monitor your systems, identify potential issues before they become major problems, and implement preventive measures to minimise downtime. This proactive approach helps to maintain a stable and reliable IT environment.

Access to Expertise: Livewire has a team of skilled IT professionals with expertise in various areas of IT. By partnering with us, you gain access to our team's knowledge and experience without having to hire and manage an entire IT team internally. This ensures that your IT needs are handled by experts who stay up-to-date with the latest industry trends and best practices.

‍Scalability & Flexibility: As your business grows or experiences changes, your IT needs may evolve. Livewire can easily help scale your business to accommodate your changing requirements. Whether you need to add or remove users, upgrade infrastructure, or expand to new locations, we can adapt your services accordingly, ensuring that your IT environment supports your business goals.

‍Improved Efficiency & Productivity: Livewire provides a streamlined approach to IT operations, implement efficient processes, and leverage automation tools to optimise your IT environment. This improves overall system performance, reduces downtime, and enhances employee productivity. With Livewire IT's support team, your staff can work more efficiently and effectively.

‍Enhanced Security: IT security is a critical concern for businesses' in today's digital landscape. Livewire will provide prioritised security by implementing robust measures to protect your systems and data. We conduct regular security checks, implement security protocols, and offer solutions like firewalls, antivirus software, and encryption. This helps to minimise the risk of cyberattacks and data breaches.

‍Cost Savings: A Managed Services Agreement can result in significant cost savings compared to maintaining an in-house IT department. With managed services, you pay an agreed monthly fee for the services provided, allowing for predictable budgeting. This eliminates the need for hiring and training IT staff, investing in expensive infrastructure, and dealing with unexpected IT expenses.

‍Business Continuity & Disaster Recovery: Livewire has robust backup and disaster recovery solutions in place. They ensure that your data is regularly backed up and can quickly restore your systems in case of a data loss event or a disaster. This helps to minimise downtime, ensure business continuity, and protect your critical business data.

MSA is a "proactive" approach to managing all parts of your IT network to make sure that everything is running at its best. All staff are able to call Livewire's Helpdesk when they have an issue within SLA without the worry of getting invoiced for the time spent.  Included in this document are scenarios of what is and isn't included in the agreement. Our monitoring systems will allow for 24x7 technician alerting which will enable us to know if there are any issues within your infrastructure. For example, we will know if the server is running out of virtual disk space, raise a ticket and resolve this before there are any issues. We will also be able to monitor internet connections for example.

Livewire will help streamline your IT requirements and network to ensure staff are able to get the most out of the system, get in contact today!